Understanding the real needs of the mill customers is the point of agreement between the two sides to reach consensus

Understand the customer's real needs is the two sides to reach a point of cooperation, we as mill manufacturers, the face of customer consultation grinding equipment, need to be careful, in the absence of understanding of the customer's real needs, not arbitrary selection. So what are the main aspects of the two sides of the fit? How to do a good job from the sales point of view of the manufacturer's service work?

The first condition to achieve cooperation is to meet customer demand, looking for customer demand direction is as a necessary condition for successful sales, here there are two aspects need to pay attention to: one is the real purpose of the customer, that is, the customer's processing requirements of the finished product, the use of the finished product, including yield, fineness, application range and other conditions, the second is the customer's raw material requirements, such as raw material type, distribution structure, material size, etc., because of the different material Structure equipment selection is also different. Connected between the raw materials and purpose is the mining equipment, so the mining machine here can also be called a bridge to meet customer demand for the bridge channel.

Customer demand, that is, really purpose, is the first Raymond Mill sales staff to grasp the direction of many first contact with the mining industry customers in fact more than the application of raw materials is not very clear, for example, investment in stone powder processing plant, the customer is inexperienced, may be listening to a friend or other manufacturers, the fineness of the material, the output is not very accurate grasp of the customer at this point in time, the customer needs is an experienced manufacturer to point out the direction for it to develop a detailed programme, if the sales staff here can be called a bridge to meet the customer demand, the bridge channel. Develop a detailed programme, if the sales staff can not grasp this point that it is difficult to let the customer satisfaction, at this time the mill manufacturer may wish to consider from the customer's point of view to do more than a few programmes, when the customer wants to meet the problem when the success has been close to half.

After a clear understanding of the purpose of the customer, the next need to understand the nature of raw materials, different materials structure, nature, size, etc., and in time the same name material structure also has differences, such as limestone due to geographical differences in some hard, some soft, some granular, according to the different hardness of the choice of grinding equipment also has differences, in addition to the size of the raw material decided to equip with what kind of models of crusher, because of the difference between the type of Raymond machine model, the feed particle size, the size of the crusher, and the size of the crusher. Due to the difference of Raymond model, the feed size requirements are different, need to be equipped with different types of deep cavity jaw, some humidity is also need to be equipped with a dryer.

From the above it can be seen that only understand the purpose of the customer, the nature of the raw material to reach a real fit with the customer, the development of the programme in order to make the customer satisfied, connecting the raw materials and finished products between the process is the processing of mining machinery. Finding the point of fit is a necessary condition for successful sales, and it is also the key to the way the enterprise operates.

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